Refund Policy

1. Scope

This policy explains how DoorRent handles refund requests for subscription fees, commission-related billing errors, duplicate charges, and exceptional platform failures.

2. Subscription Fees

Subscription charges for Basic and Enterprise are billed in advance on a monthly basis. Unless required by law, paid subscription periods are generally non-refundable once access to that billing period has started.

We may review refund requests for duplicate charges, accidental multiple renewals, or platform-side billing errors reported promptly.

If you cancel a subscription, the cancellation applies at the end of the current paid billing period. Cancellation does not create an automatic refund for the active month.

3. Pro Commission Fees

Pro plan fees tied to successfully processed rent payments are generally non-refundable once the underlying payment has been completed and settled, except where we determine the charge was made in error.

Chargebacks, reversals, or processor disputes may require a case-by-case review based on the underlying payment evidence and the payment processor’s final outcome.

4. Situations That May Qualify

• Duplicate or clearly erroneous charges.
• Charges caused by a documented DoorRent billing failure.
• Unauthorised billing confirmed after investigation.
• Service credits or partial refunds approved by DoorRent in exceptional cases.

5. Situations That Usually Do Not Qualify

• Change of mind after a billing cycle has started.
• Failure to use the service after purchase or renewal.
• Misconfiguration, incomplete onboarding, or data-entry mistakes by the customer.
• Guided onboarding effort already provided for Enterprise after activation.
• Charges correctly applied under the selected plan or commercial model.

6. How to Request a Refund

Send the account email, charge date, amount, payment reference, and reason for the request to support@doorrent.com.

We recommend submitting requests within 7 days of the charge date so we can investigate while processor data is fresh.

7. Review Timeline

We aim to acknowledge billing requests within 3 business days and provide a decision as quickly as the available payment and account evidence allows. Approved refunds are sent back through the original payment channel where possible. Where a workspace uses its own payment processor account, the final processor timeline may depend on that provider’s own rules and settlement process.

8. Relationship to Account Deletion

Deleting an account does not automatically create a refund entitlement. Refund reviews remain subject to this policy even if the account is later closed.