Terms of Use

1. Scope

These Terms of Use govern access to and use of DoorRent's marketing website, landlord portal, tenant portal, caretaker workspace, APIs, and mobile applications operated by ReSuply Technologies Limited.

By creating an account, signing in, or otherwise using the service, you agree to these terms and the related policies linked from this page.

2. Roles on the Platform

Workspace owners and authorised team members create and manage portfolio records, tenancy workflows, notices, payments, agreements, branding, subscription settings, and any role-based access granted inside the workspace.

Tenants access rent, receipts, agreements, notices, meetings, and community features associated with a landlord-managed tenancy.

Caretakers access only the properties and landlord scopes assigned to them by an authorised landlord.

3. Eligibility and Account Security

You must provide accurate account information and keep it current. You are responsible for safeguarding credentials, one-time login codes, magic links, and any device that remains signed in to your DoorRent account.

You must notify us promptly at support@doorrent.com if you suspect unauthorised access or misuse.

4. Acceptable Use

You may not use DoorRent to:

• Break the law, infringe rights, or misrepresent tenancy or payment records.
• Access accounts, APIs, or data without authorisation.
• Upload malicious code, scrape protected areas, or abuse automation.
• Send fraudulent, harassing, discriminatory, or unlawful communications.
• Reverse engineer, resell, or exploit the service beyond permitted use.

5. Platform Content and Customer Data

Landlords are responsible for the accuracy and legal basis of the property, unit, tenant, payment, notice, agreement, emergency-contact, and workspace-branding information they upload or generate in the platform.

DoorRent provides workflow tools and document templates, but DoorRent is not a law firm and does not provide legal advice. Users should obtain independent professional advice before relying on generated notices, agreements, defaults, or dispute steps.

6. Billing, Plans, and Fees

DoorRent currently supports three commercial plans:

• Basic: ₦8,500 per month.
• Pro: commission-based pricing at 3% of rent collected.
• Enterprise: ₦200,000 per month with guided onboarding.

Feature access varies by plan. Enterprise features such as staff logins with permissions, company-owned Paystack collections, white-label public pages, and branded subdomains are only available while the workspace is on an eligible plan.

Payments authorise us and our payment partners to collect applicable charges. Subscription cancellations take effect at the end of the current billing period, not immediately. Refund handling is described in the Refund Policy.

7. Privacy and Data Protection

We handle personal data according to the Privacy Policy and apply retention and deletion rules described in the Account Deletion Policy.

Where landlords upload tenant or caretaker data, landlords remain responsible for having an appropriate legal basis and for complying with applicable tenancy and data protection laws in their jurisdiction, including the Nigeria Data Protection Act where applicable. Where a workspace uses branded public pages or a branded subdomain, the workspace operator is also responsible for the accuracy of the public support, legal, and company information shown there.

8. Suspension and Termination

We may suspend access, restrict features, or terminate accounts where required by law, for suspected fraud, abuse, security risk, unpaid fees, or material breach of these terms.

Users may also delete their accounts using the in-app controls available in supported landlord, tenant, and caretaker experiences, or by following the public instructions in the Account Deletion Policy.

9. Intellectual Property

DoorRent, its software, branding, documentation, layouts, and service materials are owned by ReSuply Technologies Limited or its licensors. Except for the limited right to use the service as provided, no ownership rights are transferred to you.

10. Disclaimers and Liability

DoorRent is provided on an "as available" basis. We work to maintain reliability and security but do not guarantee uninterrupted service, perfect accuracy of user-supplied records, processor availability, third-party meeting availability, or suitability for every legal or operational workflow.

To the maximum extent permitted by law, indirect, incidental, and consequential losses are excluded. Our aggregate liability arising from these terms is limited to fees paid directly to us in the three months preceding the event giving rise to the claim.

11. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria unless mandatory local law requires otherwise. Courts in Nigeria will have exclusive jurisdiction over disputes relating to these terms, subject to any mandatory consumer rights that apply to you.

12. Contact

Questions about these terms can be sent to support@doorrent.com.